Helpdesk Operator Jobs Dubai – Join Al Bonian FM Walk-In Interview | May 6, 2025

Job Description

Helpdesk Operator Jobs Dubai are now open at Al Bonian FM, offering experienced professionals a chance to join a leading Facilities Management company in the UAE. This walk-in interview is scheduled for May 6, 2025, and is exclusively for immediate joiners with hands-on experience in FM operations. Candidates must be proficient in CAFM software such as FSI or MRI and possess strong communication skills in English. If you have a passion for customer service and are ready to take on a dynamic role in a fast-paced environment, this opportunity with Al Bonian FM could be the next step in your career journey.

Table of Contents

• Job Overview
• About the Company
• Available Jobs
• Job Description
• Job Responsibilities
• Why This Role?
• Requirements
• How to Apply
• FAQs (Frequently Asked Questions)

Job Overview

• Job Title: Helpdesk Operator
• Company: Al Bonian FM
• Location: Al Qouz 3, Dubai, UAE
• Employment Type: Full-Time
• Interview Date: May 6, 2025 (Tuesday)
• Time: 2:00 PM – 4:00 PM
• Venue: Al Bonian Building, 2nd Floor, Latifa Bint Hamdan Street, Dubai

Al Bonian FM is conducting a walk-in interview for experienced Helpdesk Operators in Dubai. This role is open to immediate joiners with a background in Facilities Management (FM) and proficiency in CAFM software like FSI or MRI. If you’re passionate about customer service and looking for a new opportunity in the UAE, this could be your next big move.

About the Company

Al Bonian FM is a trusted name in Facilities Management across the UAE, known for delivering high-quality service solutions with operational excellence. Their approach to integrated facilities services focuses on customer satisfaction, advanced technology, and compliance with international standards. With a reputation for professionalism and innovation, Al Bonian FM is an employer of choice in the FM industry.

Available Jobs

Currently, Al Bonian FM is hiring for the following urgent role:

• Helpdesk Operator (Facilities Management)

Candidates with the right experience may be considered for future roles in FM operations, customer support, and CAFM systems administration.

Job Description

As a Helpdesk Operator at Al Bonian FM, you will be the first point of contact for FM service requests and task coordination. Your role is critical in ensuring smooth communication between clients and service teams through CAFM systems. You will manage daily task updates, log issues, and maintain real-time records using platforms such as FSI or MRI.

This position is ideal for candidates with prior experience in FM helpdesk roles who are tech-savvy, organized, and passionate about delivering excellent service.

Job Responsibilities

• Receive and log facility-related requests from clients or internal teams
• Operate CAFM platforms like FSI/MRI to generate, track, and update service tasks
• Assign tasks to technicians and monitor job progress
• Provide updates to stakeholders and escalate urgent issues
• Maintain detailed records of job orders and customer communication
• Support the FM team in daily coordination and reporting
• Ensure shift-based availability to maintain 24/7 helpdesk coverage

Why This Role?

Working as a Helpdesk Operator with Al Bonian FM offers several benefits:

• Immediate Hiring: Fast-track walk-in process for quick placement
• Reputable Employer: Join a leading FM provider in the UAE
• Skill Enhancement: Gain hands-on experience with top CAFM platforms
• Growth Potential: Opportunity to move into supervisory or technical FM roles
• Dynamic Work Culture: Be part of a responsive, customer-focused environment
• Competitive Compensation: Industry-aligned salary and shift allowance

Requirements

To be eligible for this role, candidates must meet the following criteria:

• ✅ Experience: Prior work in the Facilities Management (FM) industry is mandatory
• ✅ Software Skills: Proficient in FSI or MRI – CAFM platforms
• ✅ Communication: Strong English language skills; confident phone and email interaction
• ✅ Shift Flexibility: Willing to work on a rotational or shift basis
• ✅ Customer Orientation: Strong service mindset and attention to detail
• ✅ Availability: Immediate joiners only

How to Apply

🎯 Attend the Walk-In Interview:

• 📅 Date: Tuesday, May 6, 2025
• 🕑 Time: 2:00 PM – 4:00 PM
• 📍 Venue: Al Bonian Building, 2nd Floor, Latifa Bint Hamdan Street, Al Qouz 3, Dubai

Documents to Carry:

• Updated CV
• Valid Emirates ID (if available)
• Educational & Experience Certificates

🚨 Note: This role is strictly for immediate joiners.

FAQs (Dubai HelpDesk Operator Jobs 2025)

Q1: Is this role open to freshers?
No, prior experience in Facilities Management is required for this position.

Q2: What software should I know?
You must be proficient in CAFM systems such as FSI or MRI.

Q3: Can I apply if I’m not currently in Dubai?
No, this is a walk-in interview and requires immediate availability in Dubai.

Q4: Is it a full-time job?
Yes, the position is full-time with shift-based working hours.

Q5: What is the salary range?
The salary will be discussed during the interview and is aligned with FM industry standards.

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